Refund policy

RETURNS & REFUND POLICY

Welcome to k61um3-tv.myshopify.com (operated by F.V MAGGS & P.T MAGGS). We take pride in helping you transform your vehicle into a clean, organized, and pleasant environment. Our curated line of car storage solutions—including heavy-duty headrest hooks, leak-proof vehicle trash bags, and multi-compartment console organizers—is crafted to meet high standards of functionality and durability.

However, if a product does not meet your expectations, we stand behind our customer satisfaction commitment with a transparent, simple return and refund process.

30-Day Hassle-Free Return Policy

We offer a 30-day return window for all eligible items. You have up to 30 calendar days from the date you receive your order to initiate a return request.

To qualify for a returned refund:

  • Item Condition: Products must be unused, uninstalled, free of road debris or vehicle wear, and returned in their original packaging complete with all mounting clips, straps, and accessories.

  • Disposable Items: Disposable trash bags or adhesive hook strips that have already been opened, peeled, or used cannot be returned for hygiene and safety reasons unless they arrived defective.

  • Proof of Purchase: A copy of your order confirmation email or invoice must accompany your request.

Step-by-Step Return Instructions

  1. Contact Us: Send an email to our support team at [email protected] stating your order number, the item(s) you wish to return, and the reason for the return.

  2. Return Approval: Once evaluated and approved, our support team will issue a Return Merchandise Authorization (RMA) along with step-by-step dispatch guidelines.

  3. Ship Your Package: Securely box the item and mail it to our primary processing warehouse in Australia: Return Address:

    3 Gwydir Street, Engadine NSW 2233, Australia

    Attention: Rashaal Benson

Important: Do not mail items back without contacting us first. Returns shipped without prior authorization cannot be tracked or processed.

Return Shipping Fees

  • Standard Preference Returns: If you are returning an item due to change of mind, personal preference, or ordering the wrong size/style for your vehicle seat, you will be responsible for the return shipping postage.

  • Recommended Postal Services: We strongly recommend using a trackable shipping service or purchasing postal insurance when returning items valued over $50 USD. We cannot guarantee receipt of un-tracked returns.

Damaged, Defective, or Incorrect Goods

We carefully inspect all organizer boxes, hooks, and trash bags before dispatch. In the rare event that an item arrives broken, cracked, or incorrect:

  • Email [email protected] within 48 hours of receiving your shipment.

  • Please attach clear photo or video evidence illustrating the damage or defect alongside the shipping label.

  • Upon verification, we will send out an immediate free replacement or process a full refund without charging return shipping fees.

Refund Process & Timelines

  • Inspection: Once your returned package arrives at our Engadine warehouse, our team will inspect the items within 2 business days.

  • Notification & Payment: We will send you an email confirmation indicating whether the refund has been approved. Once approved, the funds will be credited automatically back to your original payment method within 5 to 10 business days.

  • Delayed Refunds: If 10 business days have passed since your refund notification and you still haven't received the credit, please verify with your credit card company or banking institution first, as processing times vary. If you still require assistance, reach out to [email protected].